Refund / Cancellation Policy
This Refund / Cancellation Policy governs online payments made by students through the Pachhunga University College (PUC) website for academic and related fees.
1. General
· Fees paid through the online payment system are meant for academic, examination, admission, and other institutionally notified purposes.
· Payments once made are normally non-refundable and non-cancellable, except under specific circumstances outlined in this policy.
2. Cancellation of Transactions
· Students are advised to carefully verify all details before initiating an online payment.
· Once a payment transaction is successfully completed, cancellation by the student is not permitted.
· In case a transaction is initiated but fails or is aborted, the amount (if debited) will be handled as per the Payment Gateway and bank settlement process.
3. Failed or Duplicate Transactions
Refunds may be considered in the following cases:
· Amount debited from the student’s bank account but payment status shows “Failed”
· Duplicate payment made for the same fee by mistake
· Amount debited but receipt not generated due to technical error
In such cases:
· The excess or failed amount is usually auto-reversed by the bank or Payment Gateway within 7–10 working days.
· If the amount is not credited automatically, the student must submit a request as described in Section 5.
4. Eligibility for Refund
Refunds, where applicable, will be processed only after:
· Verification of transaction details
· Confirmation from the Payment Gateway and bank
· Approval by the competent authority of Pachhunga University College Refunds will not be granted for:
· Incorrect fee payment due to student error
· Withdrawal from course/programme after fee payment, unless explicitly permitted under University / College rule
· Delay caused due to incorrect bank details provided by the student
5. Refund Request Procedure
To initiate a refund request, the student must submit:
· Application / email request to the College office
· Proof of payment (transaction ID, date, amount)
· Bank account details for refund (if required)
Requests must be submitted within 7 working days from the date of transaction.